We love to chat …..But you don’t have to!Please see the answers to some of the most frequently asked questions
Q. What is my collection day?A. Please log into the ”My Oxigen Account” section of our website, all details concerning your account are contained in there including the collection calendar for your area.
Q. What happens if my collection day falls on a Bank Holiday?A. For most areas collection days remain as usual. However we do offer a text service whereby we text all registered customers updates on collection days and reminder
Q. How do I make payment on my account?A. There are several ways to make payment
1. Log into the ”My Oxigen Account” section of the website and make payments securely and easily at your convenience day or night.
2. Call us on 1890 694 436 , choose option 1 (domestic customers) then choose option 3 (IVR payment) totally secure and hassle free open
3. You can request a payment card which you can top up at most local stores
4. At the post office – Simply present your invoice and make the payment there
Q. How can I check my balance?A. Please log into the ”My Oxigen Account” section of our website, all details relating to your account are contained in there, including details regarding account balances
Q. How can I get a statement of my account?A. Please log into the ”My Oxigen Account” section of our website, all details concerning your account are contained therein, including statements.
Q. What goes in my binA. Oxigen Pay By Weight - **This is only Available In Cavan at present **
Q. When will the Pay by Weight Service StartA. This service commenced in July 2014 in Cavan, and will be rolled out to all regions by mid - 2016.
Q. Why change to Pay by Weight?A. Oxigen is changing from Pay By Use to Pay By Weight in line with National Waste Policy and the drive to reduce reliance on landfill and to increase recycling levels.
Q. How will I know how heavy my bin is?A. Your bin will be weighed by the bin truck, and cost of the waste in the bin will be subtracted from the balance on your account. The weight of the standard black bin is between 30kg and 55kg. The weight of the standard green bin is between 10kg and 25kg.
Q. How are the bins weighed?A. When your bin is lifted it is weighed using on-board weighing technology. As the bin is emptied it is weighed on the way up and again on the way down; the actual weight you are charged for is the difference between these two.
Q. Can I trust the system? How do I know the weighing equipment is calibrated correctly?A. All Oxigen weighing equipment is certified by Legal Metrology (a division of the National Standards Authority of Ireland). NSAI subject equipment to regular audits. In the extremely unlikely event that the weighing systems fail, and we empty your bin, we will only charge you based on your average weights over the previous 4 collections.
Q How can I check my balanceA. Visit us on www.oxigen.ie. Log into the ”My Oxigen Account” section. This service allows you to view your balance, make payments and download your collection calendar.
Q. How will I Pay?A. You should pay online via your online account. You can view your account balance and download your collection calendar from your online account.
Q. What happens if my bins are stolen?A. If your bins are stolen, you should contact Oxigen and report them stolen. There is a bin replacement fee. If the bin turns up again please report it to Oxigen.
Q. How can I reduce my waste bill?A. Your waste bill can be reduced by managing your waste better and recycling more. Here are some useful tips to help to reduce your waste costs:
Bring less waste into your home:Start at the root of the problem by bringing home less waste. The best place to start is in your weekly shop! We also find that cat and dog litter can add to the weights.
Sell or give old items away:for example You may not have a use for your old clothes but more than likely someone else can make use of it. Look for charities and non-profits that will take your old things rather than kicking them to the curb.
Increase your recycling:Your green bin can take all cardboard, paper, plastics, aluminium, steel and tetra pack. Once it is cleaned and dried then just squash it into the green bin. Electronic items must be recycled, (Stereos, TV, DVDs, as well as large White goods) Your retailer can arrange for disposal, or you can take them to your local recycling centre.